Frequently Asked Questions
We know what’s popping in your mind !
Delivery Shipping Cost 

We deliver the products from our warehouses (located in Kuwait) to the Mentioned countries : Please use the below link for more information

 Do I need an account to place an order?

An email address is all you need to start the order process. We recommend that you register for an account so that you can subscribe to our newsletter and easily place an order.

I have forgotten my password: what should I do?

Simply follow the ‘Lost your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive email newsletter?

Subscribe, stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.

How do I place an order on your site?

Placing an order at DEER&DEAR Fashion Brands is quite simple. Here’s how:

1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.

2. Select the size of your item and click ‘Add to cart’. Once you have finished adding your items, proceed to Checkout under ‘Cart’.

3. Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.

4. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.

Can I cancel or make changes to my order?

As your purchase will be prepared quickly for dispatch, please contact our Customer Service 24764444  as soon as possible to cancel or make changes to an order. Unfortunately, once the order has been processed, we are unable to cancel it or to add any items, but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.

IF there are any questions please do not hesitate to call us 24764444 

 If you order from outside Kuwait state and you want to refund the amount first you have to contact us  Clarification your case for cancelation, and we will refund the total amount in same bank (same bank card ) you was used for this transactions with deducting the bank interest, As bank procedures you will receive your amount between 7 to 8 days (working days).

If you order from inside Kuwait State, As bank procedures you will receive your amount between 3 to 4 days (working days).

Payment method Kuwait : Knet & All major credit cards which Kuwait banks accept (Visa, Master ,American Express,....….)

Payment provider :  Tap Payments Kuwait

IF there are any questions please do not hesitate to call us 24764444 

 Are items authentic?

Our offering is expertly curated from the best luxury fashion brands around the globe and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.

How will my order be packaged?

Your order will be carefully packaged in a protective box to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.

IF there are any questions please do not hesitate to call us 24764444 

No, as well as Deer&Dear is Kuwaiti Brand, but the items are manufactured in China, France, and Turkey.

Usually the fabric used is purely 100% Cotton. However, sometimes item to item differs in the material in this case cotton reaches no less than 70%.

Deer & Dear holds an ISO Certificate and Globally Certified by the quality they offer as mentioned previously starting from the fabric used to the way its manufactured. Not to mention, Deer & Dear competes with High Global Brands.

Navy, Grey, Black, and Cream are the most wanted and liked colors by our customers.

In Kuwait we have 6 branches ( Al Bairaq Mall, Al Kout Mall, Gate Mall, Avenues Mall, Dalal Mall, and Khiran Mall ).

In Saudi Arabia, we are available at Al Khubar

In Milano, we have a showroom.

As well as, there is a near future plan to be opening in all Gulf Countries.

Deer & Dear follows the rules and regulations of the country that is 14 days to be exchanged with, associated with the receipt, and the item is in its good condition as bought. 

Items can be exchanged from any of our showrooms.

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