You have 14 days to return or exchange products.
The returns process requires two simple steps:
1. Return the relevant products to a store as soon as possible in the same condition as supplied, in their original packaging
2. Carry the relevant invoice
Please note that the duration is in accordance to the relevant applicable laws in your country, and in case of offers, special conditions are to be applied.
If you would like to exchange any products, you may:
- Visit the nearest store to return the items & purchase the replacement products
-Items can be returned and exchanged only if the collection from which the item has been taken is still available at our showrooms.
Please note that this is subject to availability and is per our applicable policies.
Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.
If you wish to cancel your order, you may do so by calling our Customer Services department: 50522832 during working hours and within one hour of having placed it.
If you paid by credit card or debit card (KNET in Kuwait), and you have cancelled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.
Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.
Refunds will be done only through the original mode of payment.
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